pinterest WAREHOUSE, OFFICE & SHOWROOM TORRA BARCELONA

FAQ

1PHYSICAL EXPOSURE OF OUR PRODUCTS

Here are the addresses of our shops to see our hydraulic tiles:

Showroom Barcelona Calle Deu i Mata 62 08029 Barcelona Telf 93-8069239 expo@mosaicstorra.com

Showroom Sant Quintí de Mediona Polígono Industrial Canigó Comarcal 244 Km 18 08777 Sant Quintí de Mediona (Barcelona) Telf 93-8999180 info@mosaicstorra.com

2TECHNICAL DATA OF OUR PRODUCTS AND SERVICES

The forms of payment accepted by MOSAICS TORRA BARCELONA are:

 

1. Bank transfer: After the order has been placed, Mosaics Torra SL will keep the order pending and will wait for a copy of the transfer receipt to be sent to our e-mail address info@mosaicstorra.com. Once this payment has been checked, the order will be sent.

 

2. Banco Sabadell virtual POS: This is where you can directly enter your bank details and make the payment via the Secure Server. Valid for VISA, MASTERCARD. By making the payment you are confirming that the credit card is yours. They are subject to verification and authorisation by the issuing entity, but if this entity does not authorise the payment, Mosaics Torra will not be responsible for any delay in the delivery of the materials ordered and no contract could be finalised with the customer.

 

3. PAYPAL: after confirming the order and having selected this option, you will be redirected to the PayPal website, taking advantage of its secure payment platform. Once the payment process has been carried out, you will be taken back to Mosaics Torra's ecommerce site and the deadlines for delivery of the product ordered through our transport agency will begin.

 

Composition and production: The hydraulic tiles are composed of grey or white Portland cement, marble powder, sand, colour pigments, additives and water. These raw materials are carefully selected and mixed together. They are then introduced into the mould of the tile that we are making and finally introduced into the hydraulic press so that the tile is pressed and completely finished. Afterwards we will go on to the setting process where they will have a minimum of 28 days rest, in order to guarantee a perfect final quality of our hydraulic mosaics. Applicable standards: The hydraulic tile is not regulated by European standards (CE), or national standards (UPEC). The tests carried out in the laboratory mentioned above are performed in the absence of these "standards", so we rely on the protocols for terrazzo or cement according to standard 1339:2004.

 

Geometric characteristics: Data obtained from the Generalitat Catalunya LGAI testing laboratory.

Difference between the 4 sides of a tile +/- 0.2 mm

Difference in thickness: +/- 0.5 mm

Average thickness of pigment layer: 3mm: +/- 1 mm

Surface flatness: Maximum bending -0.2 mm

Bending strength: Class 3 U marking

Wear resistance: Class 4 Marking I

Slip resistance: Class 3 (Torrastone anti-slip), Class 2 (all other our hydraulic tiles).

3MAINTENANCE OF OUR HYDRAULIC TILES

All products are made of cement and crushed marble and granite are porous materials of a "limestone" nature, which means that they can become stained. To limit the risk of staining we recommend applying, after installation, our interior mosaic sealer "Torrasealer" or for our exterior hydraulic, non-slip mosaic or Gaudi Hexagon range the "Torrastone Sealer". Please note that newly installed cement tiles are more delicate than old or used cement tiles as these have already aged and the pore of the tile has closed.

4POSSIBLE COLOUR VARIATIONS

Hydraulic tiles may show slight variations in tone, format or thickness as a result of their handmade manufacture and the use of natural products in their manufacture. This does not constitute any right of guarantee for the return or restitution of the product. Each tile is unique.

5HOW TO KNOW IF IT IS A HYDRAULIC MOSAIC

Behind each of our hydraulic tiles is the unmistakable seal of our Torra brand.